Debug a user - PushNotifAI

Every send traces back to a rule, and every decision not to send is recorded with its reason. So the question always has an exact answer. Open Users, search for the user id you passed to identify, and open them. You’ll see:

Their timezone, when they were last seen, and whether we can reach them
Their devices
Every decision made for them, with the reason
Every notification sent, with the exact copy delivered, any custom data and badge it carried, and what happened after: delivered, opened, dismissed
Their recent events, and every lookup run for them

For the full picture in one answer, including whether they’re in the holdout and which flows they’re part-way through, ask your own AI tools with explain_user over MCP.

Why a push didn’t send

Reason	Means
`global_holdout`	The user is in the holdout and never gets notifications
`quiet_hours`	Inside the flow’s quiet hours. Usually this delays the send instead.
`daily_cap`, `weekly_cap`	The user already got as many notifications as the flow allows, across all flows
`flow_cooldown`	This flow sent to the user too recently
`lost_arbitration`	Another, higher-priority flow matched the same event and sent instead
`no_registered_device`	We have no push token for any of the user’s devices
`message_render_failed`	A `{{ variable }}` in the copy had no value
`message_too_large`	With its values filled in, the push was over Apple’s 4 KB limit
`lookup_*`	A lookup failed, found no row, or its guard said no
`flow_no_longer_active`	The flow was paused or retired before the send’s time came
`run_expired`	The user didn’t finish the flow’s steps in time
`run_in_progress`	The user was already part-way through, and the flow ignores new starts
`channel_not_configured`	No APNs key is installed for the workspace

Delivery questions

Sent but not delivered? Check that the Notification Service Extension is installed and the app group is set up on both targets. Without it, delivered is never reported. Opened counts higher than delivered? Same cause: opens are reported by the app, deliveries only by the extension.